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PREGUNTAS FRECUENTES

  • How can I pay for my order?
    Once the purchase page is completed, you must accept the terms and conditions to be redirected to the payment page. We accept the following payment systems: CREDIT CARD OR PAYPAL: Payments made by card are completely secure and are made by the bank that manages them. The data provided circulates completely encrypted and no data is stored on our servers, so the payment is 100% secure. BIZUM: It is a mobile application that allows payments and collections between individuals, for cases in which intermediaries do not have cash and without the need to know the recipient's bank account number of payment. BANK TRANSFER: We also accept payments by bank transfer. A 100% secure payment.
  • Is it safe to use my credit card on the web?
    Yes. The data is transmitted in SSL encrypted form. For payment with Visa, only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled. NATICARO states that it does not have access to or store sensitive data related to the payment method used by the client. Only the corresponding payment processing entity has access to this data in order to manage payments and collections.
  • Why can my credit card be declined?
    a) The card may have expired. b) The card limit may have been reached. Check with your bank that the card has not exceeded the amount to be able to make purchases. Some data entered may be incorrect. Check that you have filled in the necessary fields correctly.
  • What is a CVC/CVV/CID?
    The card security code (CVC/CVV/CID) is an additional three or four digit security code printed (not engraved) on the front or back of your credit card. This is an additional security measure to guarantee that you are in possession of the credit card that you own.
  • When will I be charged?
    If the transaction is successful, payment will be processed immediately and you will receive an email confirming your order. Only paid orders will be managed. We will not charge you (later) for any failed payment transactions.
  • What is the status of my order?
    During the process of sending your order you will receive various notifications by email. If you have created an account, you can access it and check its status in "My orders".
  • When will my order be shipped?
    We ship packages within 24 hours of placing your order, excluding weekends and holidays. When your order has shipped, you will receive a tracking number by email to track your package to your door. Except new collection (according to stock - 15 days).
  • Can I change address?
    Unfortunately we cannot change the delivery address once the order has been shipped.
  • How I can keep track of my order?
    When your order has been shipped, you will receive a tracking number by email so you can follow your package to your doorstep. Do not hesitate to contact us if you have any questions or concerns regarding the shipment of your order.
  • What is the delivery time of my order?
    You will receive your order within 24/48 hours (Peninsula) once the payment has been verified and as long as the item is available. If at the time of delivery you are not at the delivery address, the carrier will leave a notice indicating how to pick up the package. Shipments of the new collection will be sent according to stock availability (15 days). For shipments outside the Peninsula, the estimated delivery time is 10 to 15 business days. NATICARO is not responsible for delays due to causes beyond our company.
  • How much are the shipping costs?
    Your delivery is free for orders over €100. However, for orders under €100, an additional charge of €4.95 will be added per order (Peninsula).
  • What can I do if there is an error in my order?
    If you receive a wrong item or something is missing, feel free to contact us with all the details here.
  • What do I do to return an item?
    Exchange or return period If for any reason you would like to change or return your order, you have a period of 15 days from receipt of the order to return the unused items . Keep in mind that you will not be able to change or return any item in poor condition or without its original wrapping or packaging. In this link we explain step by step how to make an exchange or return. Means of exchange or return The change or return through the post office or courier company is the responsibility of the client. We are not responsible for products returned in the wrong way. We recommend that you use a courier service that offers insurance for the value of the items you return or, at least, gives you a shipping receipt. Be sure to pack the items you wish to return well: Place the item you wish to return inside the packaging in which you received it. Attach the return label to the package. Take the package to the delivery point of the chosen carrier or wait for it to be picked up at your home or selected address. Be sure to save the shipping receipt for proof. Refund The refund will be processed within 7 working days once we have received and verified that the item is in perfect condition. The refund will be made through the same original payment system unless you indicate another form of refund. Test Articles In the event that the returned item is damaged, has been washed, does not have the tags, is incomplete or shows signs of having been used, you will be responsible for its depreciation, we are not responsible for its condition and we do not accept in that case the change or the intended return. Defective items In addition to the right of withdrawal, the Law also contemplates the right to obtain a correct product, or what the Law describes as “a product that complies with the agreement”. Otherwise, you will be entitled (if all conditions are met) to exchange the item or a full refund. If you have any complaints about the product you have purchased online, please contact us here. Please provide us with as much information as possible, including your order number. Complaints At NATICARO we strive to offer products and services of the highest quality. If for any reason you have a complaint, contact us by phone, email or through instagram (direct message). - Contact telephone numbers: 656.85.82.12 (Monday to Friday, from 8:30 a.m. to 8:00 p.m.). - Email: naticarospain@gmail.com - Instagram direct: @naticarospain
  • Have you received my returned items?
    When we receive your return in our warehouses, and we verify that it is in perfect condition, we will notify you by email. Please note that it takes time to process your return. The refund will be made within 7 business days.
  • What should I do if the amount of my return is incorrect?
    Please contact us by clicking here and we will solve the problem as soon as possible.
  • When can I buy?
    Our website allows you to make purchases 24 hours a day, 7 days a week, all year round.
  • Do I need an account to be able to shop online?
    You do not need an account to order from our online store. However, if you have an account, you will be able to check previous orders and the status of your current order. Remember that you can create your account here.
  • How can I register?
    Any user of www.naticaro.com can register. You must access ''Register'' and fill in the form, filling in all the fields with (*). Remember that the fields with (*) are required for a successful registration.
  • How can I modify my data?
    You can access 'My Account' whenever you want and from there change your personal data, access data and shipping addresses.
  • I forgot my password or it doesn't work
    If you have forgotten your password, you can easily request a new one via the "Forgot Password" button on the home page. By entering your email address, a new password will be automatically sent to you. If you still have access problems, don't hesitate to contact us.
  • Can I cancel my order?
    You have the right to cancel your order as long as it has not yet been shipped. In the event that it has already left our warehouses, you will have to wait to receive it at the indicated address and contact us as soon as possible so that we can tell you how to proceed. Click here if you want to cancel an order, providing us with as much information as possible so we can manage it.
  • Can I extend my order?
    In the case of order extensions, you should contact us by clicking here. The order will be canceled as long as it has not been shipped from our warehouse; in this case, you will be fully refunded within 7 business days. After that, you will have the freedom to place a new order with the items you want.
  • How can I get my invoice?
    If you want to receive an invoice for your order, please contact us by clicking here and we will send it to you as soon as possible
  • Can I remove an item from my order?
    Yes. During the purchase process, from the bag or shopping cart you can remove the items you do not want, as long as you have not processed your order yet.
  • Are the products the same as those shown on www.naticaro.com?
    Although we have made an effort to show the color of the products as close to reality, the color of the items that appears on the screen may be subject to variations depending on the quality of the monitor used. The photographs or graphic representations related to the products, as well as trade names, are intended to provide as much information as possible to the end customer. NATICARO reserves the right to rectify images in strictly necessary cases.
  • Where can I find more information about the products?
    You will find more information about the composition of the articles on the product detail page. If you have any additional questions, please contact us here.
  • Is this product still in stock?
    Our seasonal collections are limited, so items can sell out quickly. If the color or size is not shown on the product detail page, it is no longer available. However, we recommend that you contact us so that we can confirm if there is availability of size/color or if we are going to restock shortly and you want to make a reservation. Click here and tell us the product you want to return! We do not want you to run out of it!
  • I'm looking for an item from last season
    Our online store is constantly updated, so it is possible that on the main page you will not find items from other seasons. If you're looking for an item from last season and can't find it, contact us so we can help you find it. We never remove items from our website, they're all just as special to us (and hopefully to you, too)!
  • Do the prices include VAT?
    The prices of our online store include I.V.A.
  • I have problems paying
    There may be various reasons why you cannot pay for your order. Feel free to contact us if you have any questions or concerns about payment.
  • There is an error in the online store
    Our online store should always be active. However, if you find an error in our online store, we would appreciate it if you let us know so that we can give you a solution as soon as possible.
  • Received a defective item from your online store
    As soon as you receive an order from NATICARO, you must inspect the items for any defects. If you believe there is a defect, please let us know immediately by explaining what is wrong and attaching a photo to your message. You have a period of 5 days from when you receive the item to let us know.
  • How do I subscribe to your newsletter?
    You can easily subscribe to our newsletter by clicking here. We will be delighted that you are part of this small family and of course, we will tell you everything that happens in NATICARO!
  • How often will I receive the newsletter?
    Every fortnight, we send out our newsletter with the latest news about our offers, collections and favorite items and about everything that's going on at NATICARO.
  • How can I cancel my subscription to the newsletter?
    If you change your mind, you can unsubscribe at any time by clicking "Unsubscribe" at the bottom of the newsletter. It has been a pleasure having you with us!
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